Use this when

Use this card when you need to explain access or communication needs while booking, attending or following up a GP appointment.

Key message

Ask reception or the booking team for an appointment format you can attend safely. Individual practices set their own procedures, so confirm the arrangement with your practice.

What to do

• Tell the practice what access or communication support you need.
• Ask for an appointment format you can attend safely.
• Confirm the arrangement before you travel.
• Keep a short list of the points you want the appointment to cover.

What to ask or confirm

• Can you book this in a format I can attend safely?
• What access arrangements can the practice put in place?
• Can a support person attend with me?

Before you go

• Note your main symptoms or the problem you need help with.
• Note how it affects daily life.
• Bring a medication list if you have one.
• Write down your access or communication needs.
• Write down the questions you want answered.

Where this applies

UK-wide (local practice procedures vary)

Last reviewed

25 July 2026