Use this when

Use this card when you need to confirm access arrangements before a medical, council, Jobcentre, education or other service appointment.

Key message

Set out what you need before the appointment so it can be arranged in advance. Ask the service to confirm the arrangements, not only that the building is “accessible”.

What to do

• Contact the service before the appointment.
• List the access arrangements you need.
• Ask them to confirm what they can put in place.
• Ask whether a support person can attend.

What to ask or confirm

• Is there step-free access to the appointment room?
• Is there an accessible toilet?
• What waiting time and seating or positioning can you arrange?
• Can a support person attend with me?

What this does not cover

• Service providers in England, Scotland and Wales must consider reasonable adjustments for disabled people under the Equality Act 2010.
• What a service can arrange still varies. Confirm the details for this appointment.

Before you go

• Confirm step-free access.
• Confirm the accessible toilet if you will need it.
• Confirm waiting time and seating or positioning needs.
• Confirm whether a support person can attend.

Where this applies

England, Scotland and Wales

Last reviewed

25 July 2026