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Practical guide2 min read

When to contact EASS (Equality Advisory Support Service)

EASS can help people understand discrimination rights and next steps before or alongside formal legal routes.

Checked 2026-05-08

Illustration for guide: When to contact EASS (Equality Advisory Support Service)
Your Rights
Applies to
Not specified — check the official sources below
Who it’s for
Disabled people, families and carers
Evidence
Official and primary sources linked below

Start here

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Your answer

The answer in 30 seconds

  • EASS can help people understand discrimination rights and next steps before or alongside formal legal routes.
  • Prepare a short chronology and copies of key correspondence.
  • Identify protected characteristic and discriminatory act/omission.
  • Evidence that helps: Prepare a short chronology and copies of key correspondence
  • Avoid: Do not ignore deadlines or safety risks

Your next moves

Do these first

  1. 1Contact EASS with concise facts and documents ready
  2. 2Follow recommended pre-action or complaint steps
  3. 3Keep records of guidance and deadlines discussed

Full guide

Step-by-step

1

Contact EASS with concise facts and documents ready

Contact EASS with concise facts and documents ready. Start here so the rest of the guide has a clear foundation.

EASS can help people understand discrimination rights and next steps before or alongside formal legal routes.

  • Prepare a short chronology and copies of key correspondence.
  • Watch out: Do not ignore deadlines or safety risks
  • Keep copies of anything you send and any reply you receive.

What to do

Practical guidance for your situation.
2

Follow recommended pre-action or complaint steps

Follow recommended pre-action or complaint steps. Take this step carefully before moving on — it supports everything that follows.

  • Identify protected characteristic and discriminatory act/omission.
  • Keep copies of anything you send and any reply you receive.

What to do

Common mistakes to avoid

  • Do not ignore deadlines or safety risks: EASS is guidance/signposting, not a substitute for legal representation in complex litigation.
Worked approach: Follow recommended pre-action or complaint steps Then record what happened and what you still need.
3

Keep records of guidance and deadlines discussed

Keep records of guidance and deadlines discussed. Take this step carefully before moving on — it supports everything that follows.

  • Clarify what resolution you want before contact.
  • Keep copies of anything you send and any reply you receive.

What to do

“I’m requesting support on when to contact eass (equality advisory support service) because this is affecting my day-to-day independence and safety. Please confirm the correct process, required evidence, and response timeline in writing.”

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Use this guide, don’t just read it

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Make this relevant to meGet a sourced plan based on what is happening to you.Explain this simplyTell us which part is confusing and get a plain-English explanation.Draft this for meTurn the guide into wording for an email, request or complaint.Build my checklistReduce the guide to the actions and evidence you need to keep track of.

Preparation

What to prepare

Only gather what genuinely helps with this process; you do not need paperwork for the sake of it.

Ready-to-use wording

Templates

Example wording you can adapt

When contacting a service, council, employer, or provider in writing.

“I’m requesting support on when to contact eass (equality advisory support service) because this is affecting my day-to-day independence and safety. Please confirm the correct process, required evidence, and response timeline in writing.”

Example wording you can adapt

“I’m requesting support on when to contact eass (equality advisory support service) because this is affecting my day-to-day independence and safety. Please confirm the correct process, required evidence, and response timeline in writing.”

Problems and refusals

If things go wrong

  • Follow recommended pre-action or complaint steps.
  • Keep records of guidance and deadlines discussed.
  • Do not ignore deadlines or safety risks: EASS is guidance/signposting, not a substitute for legal representation in complex litigation.

Common questions

Practical answers you can use straight away — expand any question for next steps, example wording, and related help.

EASS can help people understand discrimination rights and next steps before or alongside formal legal routes.

What to do next

  • Read the At a glance section
  • Start with step 1

Trust and checking

Official sources

Use these to check the underlying rule or process, especially if your circumstances are unusual.